By using the service, the customer confirms that it has read and understood these terms and conditions and agrees to be bound by them. The person accepting on the customer's behalf warrants that they have authority to bind the customer, and that the customer is a validly existing business entity in good standing.
Acceptance and precedence
1.1 These terms govern SyncStation's provision of the Service and the Customer's use of it. They take effect on the earlier of the start date stated in an Order or the date the Customer first uses the Service.
1.2 Where documents conflict, the following order applies: first the Order, then any schedule or annex referenced in these terms, then these terms.
Definitions
What the Service is
3.1 SyncStation is a configuration and monitoring interface for HubSpot. It allows the Customer to define Sync Rules, to observe whether those rules are executing, and to diagnose failures.
3.2 Sync Rules are executed through HubSpot's own CRM Properties API, under the authorisation the Customer grants when installing the application. The Service reads a property value from one HubSpot object and writes it to another, handling the value only for as long as that operation takes. It is not a store of record for Customer Data.
3.3 Standard HubSpot objects are updated in real time following a webhook notification. Custom objects are reconciled on a schedule and are ordinarily updated within fifteen minutes.
3.4 The Service depends on HubSpot's availability and on the rate limits HubSpot applies to all third-party applications. SyncStation paces its requests to remain within those limits, and delays attributable to them are not a failure of the Service.
Right to use
4.1 Subject to payment of the applicable fees, SyncStation grants the Customer a non-exclusive, non-transferable, non-sublicensable right to allow its Users to access and use the Service for the Customer's own internal business purposes during the Subscription Period.
4.2 The Plan determines how many property mappings the Customer may maintain. The Customer may move to a higher Plan at any time and will be charged accordingly from the start of the next billing cycle.
4.3 Any charges HubSpot levies on the Customer for its own subscription or API usage remain the Customer's responsibility.
Customer Data: transient processing and limited retention
5.1 To execute a Sync Rule, the Service reads the mapped property values from the Customer's HubSpot portal through HubSpot's API, holds them in memory for the duration of that operation, and writes them to the target HubSpot object. Except for the limited logging described in clause 5.2, property values are not persistently stored or indexed by SyncStation and are discarded when the operation completes.
5.2 Limited retention may occur in operational and diagnostic logs. Diagnostic logs may contain property values and are retained for up to ninety days, with access restricted to personnel who require it to operate, secure, or support the Service. In addition, where HubSpot rejects a write and its error response quotes the rejected value, that value may form part of the error message stored in the Customer's sync error log and displayed in the portal. SyncStation does not otherwise intentionally record property values.
5.3 The Customer retains all right, title, and interest in the Customer Data. Nothing in this Agreement transfers any interest in the Customer Data to SyncStation. The Customer instructs and authorises SyncStation to process Customer Data only as necessary to provide the Service in accordance with this Agreement and the Customer's Sync Rules.
5.4 SyncStation holds Configuration Data including the identity of the objects a Sync Rule connects, the names of the properties it maps, the direction and overwrite settings selected, and the outcome of each execution. Where an execution fails, SyncStation may record the HubSpot record identifiers, object type, Sync Rule name, and error message returned by HubSpot. As described in clause 5.2, an error message may occasionally contain the rejected property value.
5.5 SyncStation does not sell or licence Customer Data and does not use Customer Data to train machine learning models. The Service's AI support assistant may transmit sync error messages to an authorised sub-processor for the purpose of generating support responses. Because a HubSpot error message can quote a rejected field value as described in clause 5.2, such a value may be included in that transmission. Sub-processors are governed by Schedule 1 and are identified in the Privacy Policy or a sub-processor list linked from it.
5.6 SyncStation is not a backup or archival service for Customer Data and cannot restore, export, or reproduce the Customer's HubSpot records. The Customer remains responsible for its own HubSpot backup and recovery arrangements.
5.7 SyncStation may analyse aggregated, de-identified metrics about the operation of the Service, such as counts of rules executed and error rates, in order to maintain and improve it. Such metrics do not include Customer Data or any property value.
The Customer's responsibilities
6.1 The Customer is responsible for the Sync Rules it configures and for the consequences of those configurations. The Customer should verify property mappings, overwrite settings, and association behaviour and should test new rules on a limited set of records before running a backfill. This responsibility does not extend to an incorrect result caused by SyncStation's breach of this Agreement or by a failure of the Service to operate in accordance with its documentation.
6.2 The Customer is responsible for the accuracy, quality, legality, and integrity of the Customer Data, and warrants that it holds and processes that data in compliance with applicable law, including data protection law.
6.3 The Customer must designate an account owner as the primary contact, is responsible for creating and managing User credentials, and must keep those credentials secure. The Customer is responsible for activity carried out using its credentials, including unauthorised activity resulting from the Customer's failure to keep those credentials secure, but not to the extent the unauthorised activity results from SyncStation's breach of this Agreement or a security failure in the Service. The Customer must notify SyncStation without delay if it suspects credentials have been compromised.
6.4 The Customer is responsible for maintaining a valid HubSpot subscription with the scopes and object permissions the Service requires, and for determining whether the Service is suitable for its purposes.
Restrictions
7.1 Except as this Agreement expressly permits, the Customer shall not:
7.2 SyncStation may suspend access immediately and without prior notice where it reasonably determines that clause 7.1 has been breached or where fees are overdue. It will notify the Customer of the reason and may terminate the Agreement if the breach is not remedied within thirty days.
Free trials
8.1 SyncStation offers a seven-day free trial on every Plan. No payment card is required to begin one, and the trial may be ended at any time.
8.2 When a trial expires, syncing pauses. The Customer's rules and mappings are retained and resume when a paid Plan is selected.
8.3 A Customer may not open multiple trials for the same organisation or HubSpot portal. During a trial the Service is provided as-is, without warranty, and SyncStation's total liability is limited as set out in clause 16.4.
Fees and payment
9.1 Fees are those stated in the Order or shown in the portal at the time of subscription, and are charged in advance for each Subscription Period by recurring card payment or, where agreed, by invoice payable within thirty days.
9.2 Except where this Agreement expressly provides otherwise, fees are non-refundable and the Customer may not set off or withhold any amount.
9.3 All fees are exclusive of value-added tax and any other tax, levy, or duty, which are the Customer's responsibility.
9.4 SyncStation may revise its fees with effect from the start of any renewal Subscription Period, and will give notice before the increase takes effect. Overdue amounts carry interest at the maximum rate permitted by law.
Support
SyncStation provides support by email and through the in-product help centre. We aim to respond within one business day, Monday to Friday, 08:00 to 17:00 South African Standard Time. Requests may be submitted from the support page or by writing to support@syncstation.app.
Changes to the Service
11.1 SyncStation may modify the Service at any time, but will not materially degrade or remove a core function during a Subscription Period. Where a function is directly replaced or succeeded, the Customer is entitled to the replacement at no additional charge.
11.2 If a core function is materially degraded or removed and no equivalent is made available, the Customer may terminate within thirty days of the change taking effect and receive a pro-rata refund of prepaid fees for the remainder of the Subscription Period.
11.3 SyncStation may discontinue the Service, or a material part of it, for business, technical, legal, security, or third-party platform reasons. Where reasonably practicable, SyncStation will give at least thirty days' notice. If discontinuation takes effect before the end of a prepaid Subscription Period, SyncStation will refund the prepaid fees attributable to the unused remainder of that period. This does not limit any separate right to suspend or terminate the Service under this Agreement.
Intellectual property
12.1 SyncStation and its licensors own all intellectual property rights in the Service, its software, interfaces, documentation, and branding, together with any improvement or derivative work. Nothing in this Agreement transfers those rights, and all rights not expressly granted are reserved.
12.2 The Customer owns all intellectual property rights in the Customer Data, as set out in clause 5.3.
12.3 If the Customer provides feedback or suggestions about the Service, SyncStation may use them freely to improve the Service without obligation or payment.
Confidentiality
13.1 Each party shall protect the other's confidential information with at least the care it applies to its own, shall use it only as this Agreement requires, and shall disclose it only to those who need it and who are bound by equivalent obligations.
13.2 These obligations do not apply to information that is or becomes public without breach, that was already lawfully known to the recipient, that is received from a third party without restriction, or that the recipient developed independently.
13.3 Where disclosure is compelled by law, the recipient shall, so far as legally permitted, notify the other party in advance so that it may seek to limit or contest the disclosure.
Warranties
14.1 SyncStation warrants that the Service will substantially conform to its documentation, and that it will maintain reasonable technical and organisational measures to protect the confidentiality, integrity, and availability of the systems it operates.
14.2 That warranty does not apply where the Service is used other than in accordance with this Agreement or the documentation, where the non-conformity arises from HubSpot or another third-party service, from the Customer's own configuration, or from the Customer Data, or during a free trial.
14.3 The Customer must report a non-conformity in writing within thirty days of discovering it. SyncStation's sole obligation, and the Customer's exclusive remedy, is to correct the non-conformity or, failing that after reasonable effort, to terminate access to the affected part of the Service and refund the pro-rata fees paid for the remainder of the Subscription Period.
14.4 Except as expressly stated in this agreement, neither party makes any representation or warranty of any kind, whether express, implied, or statutory, including as to merchantability, fitness for a particular purpose, or non-infringement. SyncStation does not warrant that the service will be uninterrupted or error free, nor does it warrant any particular result from its use.
Third-party claims
15.1 If SyncStation receives, or the Customer notifies SyncStation of, a third-party claim alleging that the Service, as supplied by SyncStation and used in accordance with this Agreement, infringes that third party's intellectual property rights, SyncStation may, at its option and expense, obtain the right for the Customer to continue using the affected part of the Service, modify or replace it so that it is non-infringing without materially reducing its functionality, or terminate the affected part of the Service and refund any prepaid fees attributable to the unused remainder of the Subscription Period.
15.2 The remedies in clause 15.1 are the Customer's sole and exclusive contractual remedies in respect of any claim that the Service infringes a third party's intellectual property rights. To the fullest extent permitted by law, SyncStation has no obligation to defend or indemnify the Customer against such a claim and is not liable for any damages, settlements, legal costs, professional costs, or other amounts incurred or payable by the Customer in connection with it.
15.3 Clauses 15.1 and 15.2 do not apply where the claim arises from the Customer's modification of the Service, use of the Service in combination with anything not supplied by SyncStation, use contrary to this Agreement or the documentation, Customer Data, a Sync Rule configured by the Customer, HubSpot or another third-party service, or use during a free trial.
15.4 The Customer shall indemnify SyncStation against damages and reasonable legal costs finally awarded by a court of competent jurisdiction to a third party, or payable under a settlement approved in writing by the Customer, to the extent that a third-party claim arises from Customer Data, a Sync Rule configured by the Customer, the Customer's unlawful or unauthorised use of the Service, or the Customer's breach of clause 7.
15.5 An indemnity under clause 15.4 applies only if SyncStation notifies the Customer promptly in writing, allows the Customer to control the defence and settlement, and cooperates reasonably at the Customer's expense. No settlement may impose an obligation on, or admit liability for, SyncStation without SyncStation's prior written consent. The Customer's liability under this clause is subject to clause 16 except to the extent clause 16 expressly provides otherwise.
Limitation of liability
16.1 Nothing in this Agreement limits either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for anything else that cannot lawfully be limited.
16.2 Subject to clause 16.1, neither party shall be liable for indirect, consequential, special, incidental, punitive, or exemplary loss, nor for loss of profit, revenue, goodwill, anticipated savings, or business interruption, however arising and whether or not foreseeable.
16.3 Subject to clauses 16.1 and 16.2, and excluding the Customer's obligation to pay fees, each party's total aggregate liability under this Agreement shall not exceed the fees payable for the Service in the twelve months preceding the event giving rise to the claim.
16.4 During a free trial, SyncStation's total liability in respect of the Service shall not exceed USD 100, save where such a limit is unenforceable under applicable law.
Term and termination
17.1 The Agreement begins on the effective date and continues for the Subscription Period, renewing automatically for further periods of the same length unless the Customer cancels before the current period ends. Cancellation is available from the account page in the portal, and access continues until the end of the period already paid for.
17.2 Either party may terminate for material breach by written notice, taking effect after thirty days unless the breach is cured within that time.
17.3 On termination the Customer shall cease using the Service. Syncing stops, and the Customer's HubSpot records remain as they were at that moment; SyncStation does not remove records from the Customer's portal merely because the Agreement ends. Within thirty days of account closure SyncStation revokes and deletes the credentials authorising its connection to the Customer's HubSpot portal and deletes the Customer's Sync Rules and User account records, subject to the retention periods described below and in the Privacy Policy. Sync execution and diagnostic logs may be retained for up to ninety days, support correspondence for up to twenty-four months from resolution, and billing and other records for as long as applicable law requires. A Customer may request earlier deletion by writing to privacy@syncstation.app. SyncStation will action that request where technically feasible and legally permitted, but data contained in security logs, immutable backups, or other systems that cannot reasonably be selectively purged may remain until the applicable retention period expires and will not be used for any other purpose. The Customer may revoke SyncStation's HubSpot connection directly from HubSpot at any time, which halts syncing immediately.
17.4 Any provision that must survive to give effect to its purpose shall survive termination.
Data protection
18.1 SyncStation's processing of personal data is described in the Privacy Policy, which forms part of this Agreement.
18.2 In respect of the personal data of the Customer's Users, SyncStation acts as controller for the purposes of administering access to the Service, providing support, billing, and — on the basis set out in the Privacy Policy — communicating with Users about the Service and related products. The Customer shall ensure its Users are informed of that processing. A User may object to marketing communications at any time by writing to privacy@syncstation.app.
18.3 In respect of the Customer Data, the Customer is the controller (responsible party) and SyncStation is the processor (operator). SyncStation processes Customer Data only to provide the Service in accordance with the Customer's Sync Rules and this Agreement, and on no other instruction. The Data Processing Agreement at Schedule 1 forms part of this Agreement and governs that processing, including the subject matter and duration of processing, the categories of data and data subjects, the sub-processors engaged, the security measures applied, the assistance SyncStation provides with data subject requests, its audit obligations, and the basis on which personal data is transferred outside South Africa, the EEA, and the United Kingdom.
18.4 SyncStation shall notify the Customer without undue delay after becoming aware of a personal data breach affecting Customer Data processed on the Customer's behalf, and sooner where applicable law requires a shorter period. SyncStation shall provide the information reasonably available to it that the Customer requires in order to assess the incident and meet its own notification obligations. Where SyncStation acts as controller in respect of User personal data, it will make any notifications required of it by applicable law.
General
19.1 The parties are independent contractors. Nothing in this Agreement creates a partnership, joint venture, agency, or employment relationship, and it confers no rights on any person who is not a party to it.
19.2 Neither party may assign this Agreement without the other's consent, which shall not be unreasonably withheld, save that SyncStation may assign it to an affiliate or in connection with a merger, reorganisation, or sale of the business to which it relates.
19.3 SyncStation may engage subcontractors to help deliver the Service and remains responsible for their acts and omissions as for its own.
19.4 Neither party is liable for delay or failure caused by circumstances beyond its reasonable control, and the time for performance is extended accordingly.
19.5 If a provision is held unenforceable, it shall be read down or replaced so as to achieve its purpose to the greatest extent the law permits, and the remainder continues in force. A failure to enforce a right is not a waiver of it.
19.6 This Agreement is the entire agreement between the parties on its subject matter and supersedes all prior discussions and representations. It prevails over conflicting or additional terms in a purchase order, vendor onboarding document, or similar Customer document unless an authorised representative of SyncStation expressly agrees in writing that those terms amend this Agreement.
19.7 SyncStation may amend these terms from time to time. The current version will be published on its website. SyncStation will notify the Customer by email or in-product notice of any material amendment before it takes effect. Amendments required by mandatory law may take effect when required; other material amendments take effect at the start of the next Subscription Period unless the Customer expressly agrees otherwise.
19.8 Notices shall be given by email to the address recorded in the Order or the account. Notices to SyncStation shall be copied to privacy@syncstation.app.
Governing law and disputes
20.1 The parties shall first attempt to resolve any dispute through good-faith discussions between senior representatives, beginning within two weeks of a written request. If the dispute is unresolved one month after that request, either party may proceed under clause 20.2.
20.2 This Agreement is governed by the laws of the Republic of South Africa, and the parties submit to the exclusive jurisdiction of the High Court of South Africa, Gauteng Division, Johannesburg.
20.3 Commencing a dispute does not relieve either party of its continuing obligations, including payment. The confidentiality obligations in clause 13 apply to any proceedings and to any settlement or award.
Data Processing Agreement
This Data Processing Agreement forms part of the Agreement whenever SyncStation processes personal data contained in Customer Data on the Customer's behalf. It is intended to satisfy the processor and operator contracting requirements that apply under applicable data protection law, including the EU GDPR, UK GDPR, and POPIA where those laws apply.
1. Roles and instructions
1.1 The Customer is the controller or responsible party for Customer Data and SyncStation is its processor or operator. The Customer instructs SyncStation to process Customer Data only to provide, secure, support, and maintain the Service in accordance with the Agreement and the Sync Rules configured by the Customer.
1.2 SyncStation shall process Customer Data only on the Customer's documented instructions, including this Agreement, unless applicable law requires otherwise. Where legally permitted, SyncStation will notify the Customer before carrying out processing required by law.
1.3 The Customer is responsible for ensuring that its instructions and use of the Service comply with applicable data protection law and that it has a lawful basis for the Customer Data and Sync Rules it chooses to process through the Service.
2. Details of the processing
3. Confidentiality and security
3.1 SyncStation shall ensure that persons authorised to process Customer Data are subject to appropriate confidentiality obligations and access Customer Data only to the extent necessary for their role.
3.2 SyncStation shall maintain reasonable and appropriate technical and organisational measures having regard to the nature of the processing and the risks involved. These measures include access controls, encryption of data in transit, storage of account passwords only as salted one-way hashes, appropriate protection of credentials and tokens at rest, least-privilege access, and measures designed to protect the confidentiality, integrity, and availability of the systems used to provide the Service.
4. Sub-processors
4.1 The Customer gives SyncStation general authorisation to engage sub-processors to assist in providing the Service. SyncStation shall maintain a current list of sub-processors in the Privacy Policy or on a sub-processor page linked from it.
4.2 SyncStation shall give reasonable advance notice before appointing a new sub-processor that will process Customer Data. The Customer may object on reasonable data-protection grounds by notifying SyncStation during the notice period. The parties will work in good faith to address the objection. If no reasonable solution is available, the Customer may terminate the affected Service before the new sub-processor begins processing Customer Data and receive a pro-rata refund of prepaid fees for the unused remainder of the Subscription Period.
4.3 SyncStation shall impose data-protection obligations on each sub-processor that are appropriate to the processing it performs and shall remain responsible to the Customer for the sub-processor's performance of those obligations to the extent required by applicable law.
5. Data subject requests and compliance assistance
5.1 Taking into account the nature of the processing, SyncStation shall provide reasonable assistance to the Customer with requests by individuals exercising their data-protection rights where the Customer cannot reasonably fulfil the request without SyncStation's assistance. SyncStation will not independently respond to a request concerning Customer Data except on the Customer's instructions or where required by law.
5.2 Taking into account the nature of the processing and the information available to it, SyncStation shall provide reasonable assistance with security obligations, breach assessment and notification, data-protection impact assessments, and consultations with regulators where required by applicable law.
6. Personal data breaches
SyncStation shall notify the Customer without undue delay after becoming aware of a personal data breach affecting Customer Data processed on the Customer's behalf, and sooner where applicable law requires a shorter period. SyncStation shall provide relevant information reasonably available to it and reasonable cooperation to assist the Customer with its response.
7. Return and deletion
On termination or expiry, SyncStation shall cease processing Customer Data except for deletion, the limited retention described in the Agreement and Privacy Policy, or processing required by applicable law. Because SyncStation is not a system of record for Customer Data, there is ordinarily no separate copy of the Customer's HubSpot records for SyncStation to return. Data retained temporarily in logs, backups, or similar systems will remain protected and will be deleted or rendered inaccessible in accordance with the applicable retention cycle.
8. Audits and information
SyncStation shall make available information reasonably necessary to demonstrate compliance with this Schedule. Where applicable law gives the Customer an audit right, the Customer shall first use available security and compliance information. If that information is insufficient, the Customer may conduct or appoint an independent auditor to conduct a reasonable audit on at least thirty days' notice, no more than once in any twelve-month period unless a regulator or material incident reasonably requires otherwise. Audits must not unreasonably disrupt the Service or compromise the confidentiality or security of other customers, and the Customer bears its own audit costs unless the audit identifies a material breach by SyncStation.
9. International transfers
Where Customer Data is transferred across borders and applicable data protection law requires a transfer mechanism or additional safeguard, the parties shall use a legally recognised mechanism appropriate to the transfer. This may include an adequacy decision, the European Commission's Standard Contractual Clauses for international transfers, the United Kingdom International Data Transfer Agreement or UK Addendum, or another safeguard recognised by the applicable law. The parties shall provide information and execute reasonable supplementary documentation necessary to give effect to that mechanism.
10. Priority
If this Schedule conflicts with another part of the Agreement on the processing of Customer Data, this Schedule prevails to the extent of that conflict. Any mandatory transfer terms or data-protection terms incorporated under clause 9 prevail over this Schedule to the extent required by law.
11. United States state privacy laws
11.1 This clause applies where a United States state privacy law — including the California Consumer Privacy Act as amended by the California Privacy Rights Act, and the comprehensive privacy laws of states such as Virginia, Colorado, Connecticut, Texas, Oregon and Utah — applies to Customer Data processed under the Agreement. Terms used in this clause have the meanings given to them by the applicable law. Where this clause conflicts with the rest of this Schedule in respect of such data, this clause prevails.
11.2 For that data the Customer is the business or controller and SyncStation is its service provider, contractor or processor, as those terms are used in the applicable law. SyncStation does not sell Customer Data and does not share it for cross-context behavioural advertising, and it receives no monetary or other valuable consideration in exchange for it.
11.3 SyncStation shall not:
11.4 SyncStation shall comply with the obligations the applicable law imposes on a service provider, contractor or processor, and shall provide Customer Data with the same level of privacy protection the applicable law requires of the Customer.
11.5 SyncStation shall notify the Customer promptly, and in any event without undue delay, if it determines that it can no longer meet its obligations under the applicable law. On receiving such a notice the Customer may direct SyncStation to stop the processing concerned or to take reasonable and appropriate steps to remediate any unauthorised use of Customer Data, and SyncStation shall comply.
11.6 The Customer may, on reasonable notice and no more often than the audit provisions in clause 8 allow, take reasonable and appropriate steps to verify that SyncStation uses Customer Data in a manner consistent with the Customer's obligations under the applicable law. Clause 8 governs how any such verification is conducted.
11.7 SyncStation shall impose on each sub-processor that processes Customer Data obligations equivalent to those in this clause, and shall remain responsible for that sub-processor's performance of them to the extent the applicable law requires.
11.8 Where the Customer chooses to map a field containing sensitive personal information, SyncStation shall not use or disclose that information other than for the purposes the applicable law permits a service provider to use it.
11.9 SyncStation shall assist the Customer, to the extent reasonably practicable and taking into account the nature of the processing, in responding to a consumer request to know, access, correct, delete, obtain a portable copy of, or limit the use of personal information, and in honouring an opt-out. Where SyncStation receives such a request directly it will not respond on the Customer's behalf except on the Customer's instructions or where required by law.
Annex A — Sub-processors
The following sub-processors may process Customer Data in providing the Service. SyncStation will give reasonable advance notice before adding to this list, and clause 4.2 governs the Customer's right to object.
The following providers process account, billing or communications data rather than Customer Data, and are listed for completeness:
SyncStation uses GitHub for source control and deployment integration. The repository is private, production Customer Data is not intentionally committed to it, and GitHub is accordingly not treated as a Customer Data sub-processor. Payment integrations other than Paddle may exist in the source repository but are not active in the running Service and process no data.